Refund and Returns Policy

Return & Refund Policy – Bulkweed UK

At Bulkweed UK, we aim to provide the highest quality THCA and Delta 9 THC flower. Your satisfaction is important to us, and we’re committed to resolving any issues that may arise with your order.

Returns

Due to the nature of our products, we can only accept returns for items that are unopened and in their original packaging. If you wish to return a product, please follow the steps below:

  1. Eligibility: Products must be returned within 14 days of delivery. Only unopened, unused items in their original packaging are eligible for return.
  2. Process: To initiate a return, contact our customer service team at refunds@bulkweed.co.uk with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send your package back.
  3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective or incorrect.
  4. Condition: Returned items must be in their original, unopened condition. We reserve the right to deny returns if the product has been opened or used.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

  1. Refund Method: Refunds will be issued to the original payment method used during the purchase.
  2. Non-refundable Items: Any opened or used products are non-refundable. We do not offer refunds for sale items or gift cards.
  3. Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us immediately at refunds@bulkweed.co.uk. We may request photos of the damage or incorrect item(s) to process your claim.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at refunds@bulkweed.co.uk.

Cancellations

Orders can only be canceled if they have not yet been processed. Please reach out to us as soon as possible at refunds@bulkweed.co.uk if you need to cancel your order.

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