Returns & Refunds Policy
Last Updated: July 2025
At Bulk Weed UK, we’re committed to offering premium-grade, lab-tested cannabis products for wholesale distribution across the UK, Canada, and EU. Due to the sensitive, perishable, and legally controlled nature of our product range — including THCA flower, extracts, and cannabinoid derivatives — our returns policy is tailored for fairness, safety, and compliance.
This page explains exactly how returns, claims, and refunds are handled for all customers on bulkweed.co.uk.
❗ General Returns Policy
Due to UK and international cannabis regulations, we do not accept general product returns or change-of-mind cancellations once an order has shipped.
All orders are:
- Final sale, unless damaged or defective
- Packaged and sealed with verified batch IDs
- Accompanied by 3rd party COAs for product consistency
- Labeled “Not for Consumption” and handled with full compliance
🛡️ Eligible Return Scenarios
You may be eligible for a refund, store credit, or replacement if your order meets one of the following conditions:
| Condition | Action Required |
|---|---|
| Package arrives visibly damaged | Submit photo proof within 48 hours |
| Contents are incorrect or missing | Notify us immediately with order ID |
| Product is mislabeled or defective | Attach COA mismatch or clear evidence |
| Packaging breach compromises legality | Send photographic evidence of tampering |
🔎 All claims must be submitted within 48 hours of receiving the order.
Late or incomplete claims will not be honored under any circumstance.
🚫 What We Cannot Accept
We do not offer refunds or returns for:
- Customer misuse or mishandling
- Exposure to air, light, or humidity after delivery
- Attempted ingestion or rebranding
- Returned goods without our written authorization
- Orders seized by customs (outside UK)
❌ We do not refund any cannabis flower or THCA products unless there’s a documented fault or legal breach in packaging.
🔗 See our Product Use Disclaimer and Legality Disclaimer
📄 How to File a Claim
To file a return or refund claim:
- Email refunds@bulkweed.co.uk within 48 hours
- Use subject line: RETURN CLAIM – ORDER #[YourOrderID]
- Attach:
- Clear photos of product and outer packaging
- Copy of invoice or order confirmation
- Description of the issue (e.g., “punctured vacuum seal”, “wrong strain sent”)
- Batch ID and COA reference if applicable
We aim to resolve all valid claims within 3–5 working days.
🔁 Replacement or Refund Policy
Once your claim is reviewed and accepted:
- You may receive a replacement (if stock is available)
- Or a full/partial refund to your original payment method
- Or a store credit voucher valid for 90 days
Refunds are issued to:
- Your original bank or crypto wallet
- Or in some cases, via manual transfer (UK clients only)
📦 Return Shipping Instructions (When Required)
If you’re asked to return items:
- You will receive a Return Authorization Email with packaging instructions
- Only return to the address we provide — never send unsolicited returns
- Use tracked shipping and retain proof of postage until your claim is processed
Unauthorized or late returns will be discarded and not refunded.
📌 Important Legal Notes
- All returns are logged for regulatory record-keeping
- Refund activity is monitored for fraud or abuse
- Any suspicion of THCA redistribution or resale misuse may lead to account termination
🗣️ Need Help?
Contact our support team:
- 📧 refunds@bulkweed.co.uk
- 💬 Live chat Mon–Fri, 10am–5pm GMT
- 🔗 Or visit our Contact Page
🔗 Related Legal Pages
✅ Summary
By purchasing from Bulk Weed UK, you agree to this Returns & Refunds Policy as part of our Terms and Conditions. We exist to serve serious buyers who understand the unique constraints of the UK wholesale cannabis industry and will always handle legitimate issues swiftly and professionally.