Frequently Asked Questions (FAQs)

Last Updated: July 2025

Whether you’re a first-time buyer or a returning wholesale client, this page covers our most common questions — from THCA legality to shipping, payments, compliance, and refunds.

⚖️ THCA & Cannabis Legal Questions

❓ Is THCA flower legal in the UK?

🔴 No. Under the Misuse of Drugs Act 1971, THCA is treated as a controlled substance if it can be decarboxylated into psychoactive THC, which includes most flower formats.

We sell THCA flower as novelty, industrial, or collector products only — and label it not for human consumption.

🔗 Learn more at our Legality Disclaimer

❓ What makes a THCA product legal for sale?

THC (Δ9) must be below 0.2%
Product must not be sold for ingestion or smoking
Must be backed by a COA and labeled for industrial use

❓ Can I smoke THCA flower from Bulk Weed UK?

Absolutely not. Smoking, vaping, ingesting, or medically using any of our products is a direct violation of our Product Use Disclaimer and UK law.

📦 Ordering, Shipping & Fulfilment

❓ Where do you ship to?

We ship to:

United Kingdom (including Northern Ireland)
Canada
Friendly EU countries like Germany, Netherlands, Austria, Czech Republic
Wholesale exports may be arranged for other regions on request

🔗 View our Shipping Policy

❓ How quickly do you ship orders?

UK orders: 1–2 working days
EU/Canada orders: 2–7 working days (courier-dependent)

All orders include tracking and discreet packaging.

❓ Can I track my order?

Yes — use your tracking link or go to our Track Your Order page.

❓ What if my package is seized by customs?

We are not responsible for customs seizure outside the UK. It is your duty to verify legality in your country.

🔗 See Liability Disclaimer

💳 Payments, Refunds & Returns

❓ How can I pay?

We accept:

Bank transfer (UK only)
Crypto (Bitcoin, USDT, others)
Invoice billing for approved wholesale buyers

🔗 Full details at Payment & Billing Policy

❓ Can I get a refund if I change my mind?

No. Due to the nature of our products, we do not offer change-of-mind refunds. Refunds are only granted if:

Products are defective
Packaging is breached
Items arrive damaged (with proof)

🔗 Read our Returns & Refunds Policy

❓ Do you refund international packages stopped at the border?

No — international buyers assume the legal and customs risk for their own jurisdiction.

🧾 Lab Testing & Documentation

❓ Are your products lab-tested?

Yes. Every batch includes a third-party Certificate of Analysis (COA) covering cannabinoid content, THC percentage, and safety standards.

🔗 Review our Lab Testing Policy

❓ Can I request a COA before ordering?

Yes. Contact compliance@bulkweed.co.uk with the product or strain you’re considering.

❓ Do your COAs show Δ9-THC content?

Yes. All COAs display:

THCA %
Δ9-THC %
Total THC potential
Other minor cannabinoids

🤝 Wholesale & Business Accounts

❓ Who can buy from Bulk Weed UK?

We only sell to:

Businesses
Resellers
Licensed retailers
Industrial buyers
Private label partners

🔗 Terms available in our Wholesale Buyer Agreement

❓ What are your minimum order quantities (MOQs)?

THCA Flower: 100g per strain
Extracts: 50g per type
Prepacks: 25 units per SKU
Mixed baskets: £500 minimum value

❓ Can I create a white-label or private-label cannabis brand?

Yes — contact brands@bulkweed.co.uk to inquire about private labeling, pre-roll fulfillment, or strain customization.

❓ Do you offer affiliate programs?

Yes — resellers, content creators, and educators can apply to our Affiliate Program to earn commission on referred wholesale leads.

🔐 Trust, Safety & Compliance

❓ Are your products safe to handle?

Yes. All products are:

Packaged in tamper-evident, sealed, smell-proof materials
Accompanied by full documentation
Delivered in discreet, unbranded parcels

🔗 See our Privacy Policy and Cookie Policy

❓ What if I see someone advertising your product for smoking?

Let us know immediately at compliance@bulkweed.co.uk. We do not permit misuse or illegal marketing of our brand.

🔗 Still Have Questions?

If we didn’t cover your concern here, contact us directly:

📧 hello@bulkweed.co.uk
💬 Live chat Mon–Fri, 10am–5pm GMT
🔗 Contact Us

✅ Final Word

These FAQs are updated regularly to reflect UK cannabis law, logistics improvements, and new wholesale buyer protocols. Bookmark this page and check back before placing future orders.